The Notification Intelligence Center is the BuildOT One module for managing operational alerts. It brings alerts, notifications and system events into one structured place, routes them to the right teams, escalates unresolved issues and records every event, so critical alerts are handled through a clear workflow instead of scattered alarms.
| Key fact | Detail |
|---|---|
| Module | Notification Intelligence Center |
| Part of | BuildOT One |
| What it does | Detects, routes, escalates and records alerts and events across buildings and systems |
| Data sources | Environmental sensors, energy monitoring devices, water monitoring systems, equipment condition sensors, IoT gateways and controllers |
| Integrations | AirBMS, energy analytics, indoor environment, Automation Hub, FM360, BuildOT Copilot |
| Typical users | Facility teams, owners, operators, consultants |
| Protocols | BACnet, Modbus and MQTT sources through Data Integration |
| Go-live | A typical building goes live in about 30 days |
What the Notification Intelligence Center does
- Gathers alerts in one place. Alerts, notifications and system events share one interface across buildings and systems.
- Adds context. Each alert names the affected system, asset or condition.
- Routes by responsibility. Notifications go to specific teams or users based on who owns the issue.
- Escalates when needed. Unresolved alerts notify more people under a predefined escalation matrix.
- Starts maintenance. Alerts can create work orders in FM360.
- Keeps the record. Every alert and event is logged for later review.
Key features
- Alert inbox as a central view of active alerts
- Configurable escalation matrix by operational role and response need
- Work order integration with facilities management
- Event categorisation by system type, severity, asset group or operational domain
- Notification routing to teams and users
- Real-time alert monitoring across buildings and systems
- Operational audit trail with timestamps and response actions
- Alert history and analysis to spot recurring issues and trends
How it works
- Detect. Events come from sensors, analytics engines, automation rules and monitoring, such as equipment alerts, environmental threshold breaches and performance anomalies.
- Alert. Alerts are raised from thresholds, rules or predictive analytics, with context about the system, asset or condition.
- Escalate. If an alert stays unresolved, additional stakeholders are notified under the escalation matrix.
- Track. All alerts and events are recorded as an operational audit trail.
Who uses it
Facility teams use it to see what needs attention and who is handling it. Owners, operators and consultants use the history to find repeat problems and check how issues were handled. It suits commercial portfolios, hotels, healthcare facilities, education campuses, residential communities and industrial sites.
Works with
- AirBMS for infrastructure monitoring alerts
- Energy and Utilities for energy alerts
- Air Quality and Wellbeing for indoor threshold monitoring
- Automation Hub for event triggers
- FM360 for maintenance workflows
- Predictive Center for predictive alerts
- BuildOT Copilot for AI insights
- For the wider picture, see building performance management
Frequently asked questions
Can alerts trigger maintenance workflows?
Yes. Alerts can create work orders in FM360.
Can I customise escalation procedures?
Yes. Escalation matrices can be set up by operational role and response requirements.
Is alert history stored?
Yes. All alerts and events are kept in the platform audit trail.
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