FM360 is the CAFM software module of BuildOT One, the MachineSens IoT cloud platform. It manages work orders, planned preventive maintenance, service requests, SLAs, vendors and spare parts, and turns live building alerts into maintenance tasks that technicians can act on.
| Key fact | Detail |
|---|---|
| Module | FM360 (integrated facilities management) |
| Part of | BuildOT One |
| What it does | Manages work orders, planned maintenance, service requests, SLAs, workforce, vendors and inventory |
| Data sources | Alerts and fault events from BuildOT One, asset and building hierarchy data (site, building, floor, location), CAFM backend records |
| Integrations | CAFM backend systems, automation and predictive triggers, inventory and procurement systems |
| Typical users | Facilities managers, maintenance supervisors, technicians, service desk teams, vendor managers |
| Go-live | A typical building goes live in about 30 days |
What FM360 does
- Runs work orders. Create, assign and track work orders across buildings, assets and teams, with full history for each job.
- Plans preventive maintenance. Schedule recurring tasks against each asset and view them in a calendar-based planning view.
- Handles service requests. Tenant and operational requests follow structured workflows with clear status tracking, approvals and escalations.
- Tracks service levels. Response and resolution times are measured against SLAs for teams and vendors.
- Connects alerts to action. Faults, alerts and anomalies from the rest of BuildOT One can become work orders automatically, so nothing waits for someone to notice a dashboard.
Key features
- Work order management with full lifecycle visibility
- Planned preventive maintenance (PPM) scheduling
- Service requests and ticketing with approvals and escalations
- SLA management and SLA performance analytics
- Workforce management for technicians, teams and roles
- Vendor and contract management, including warranties
- Inventory and spare parts tracking with stock levels and consumption
- Asset-centric maintenance and lifecycle history
- Live operations dashboard showing work orders, SLA status and workload
- Insight panels on workload, technician performance and service efficiency
- Lifecycle tracking of assets, with maintenance history and performance over time
- Vendor obligations and warranties tracked alongside contracts
- Links to CAFM backend systems and to inventory and procurement systems
How FM360 works
- Detect. A fault, alert or anomaly appears in BuildOT One from a sensor, a predictive alert or an automation rule.
- Convert. FM360 turns it into a work order linked to the asset and its location.
- Assign and track. The work order goes to a technician or team and is followed against its SLA.
- Close and learn. The job is closed and its history stays on the asset for future planning.
How does FM360 compare with other ways to run maintenance?
FM360 covers work orders, planned preventive maintenance, service requests, SLAs, vendors and spare parts on the same platform as your sensor and meter data.
| Point | Spreadsheets and email | Standalone maintenance system | FM360 on BuildOT One |
|---|---|---|---|
| Alerts become work orders | Manual | Manual | Faults, alerts and anomalies can be converted into work orders |
| Linked to live sensor and meter data | No | No | Yes |
| SLA tracking | Manual | Varies | Response and resolution times measured against SLAs |
Who uses it
Facilities and maintenance teams use FM360 to plan and close work. Service desk staff log and route requests. Vendor managers follow contracts and SLA results. Portfolio owners get a clear view of how maintenance is performing across buildings in Dubai, Abu Dhabi and the wider GCC.
Works with
- Predictive Center sends early warnings that become maintenance tasks
- Automation Hub can raise work orders when a rule fires
- AirBMS supplies equipment status and fault events
- Space Management links requests to rooms and floors
- Gateways carry sensor data to the platform
- Solution page: Integrated facilities management and advanced CAFM
Frequently asked questions
What is FM360?
FM360 is the facilities management module inside BuildOT One. It covers work orders, planned maintenance, service requests, SLAs, vendors and spare parts.
How is FM360 different from a standalone maintenance system?
It sits on the same platform as your sensor and meter data. Alerts and faults can become work orders directly, and each job stays linked to the asset it relates to.
Can FM360 create work orders automatically?
Yes. FM360 can convert faults, alerts and anomalies into work orders, either directly or through rules set up in Automation Hub.
Do I need MachineSens sensors to use it?
FM360 works best with live building data. MachineSens wireless sensors and meters supply that data, and a typical building goes live in about 30 days.
Explore all BuildOT One modules
See FM360 working with your own buildings and maintenance teams. Request a demo
